Digital products will be delivered immediately by email for streaming or download.

Soul Sound Café members will have access to the site as long as they remain subscribed.

If purchasing a course, some or all content may only become available on a date as specified in the course description. Physical Goods will be shipped within 48 hours of confirming inventory availability via Royal Mail or International Postal Service.

Refunds and Cancellations

Digital Goods and Online Courses: Due to the nature of digital data, we cannot refund digital goods and/or online courses.

Physical Goods: All Requests for refunds and/or cancellations will be processed within 5 business days. Requests for refunds should be emailed to We are happy to refund any defective physical goods bought from the Simone Niles ( Shop within 30 days of purchase.